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Contact Monarch: 1-800-611-0875



This page contains various points of contact for www.MonarchComputer.com.
Please contact the correct department for the quickest reply.

   Contact Monarch

If you know which department you need to contact, please click on the link below. If you aren't sure, click "Other Suggestions" below for more options.

   Retail Store location, hours, and directions

Monarch Computer Systems
5242 Royal Woods Parkway Suite 160
Tucker, GA. 30084

Click Here for driving directions from your location



IMPORTANT - CORRECTIONS TO MAPQUEST DIRECTIONS
It has come to our attention that online maps have errors in their directions. While we wait for them to be corrected, please follow these 3 steps after turning onto N. Royal Atlanta Dr.

1. Turn left onto South Royal Atlanta. This is a "T" intersection.
2. The road splits around a sign that says "Royal Woods Business Center". Keep right.
3. Take your first left after the sign into our parking lot. You should see our signs outside.
4. Come inside and buy a computer!

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Normal Hours Of Operation
Telephone Sales and Support:

M-F 10:00AM to 5:00PM

Local Pick-Up/Retail Store Hours:
M-F 10:00AM to 5:00PM

Saturday & Sunday Closed

Click Here for a Map

   Questions about Order Status or Order Changes

The Order Status department is who to contact with questions about an order that has not shipped yet, and to make changes to a pending order. Please select an option below to contact Order Status. Please try each option below in order before sending an email:
  • Order Status Online
    If you have your order number and one of the following: Last four digits of your credit card, Bill-to zip-code, or Exact dollar amount of purchase, this online form can automatically notify you of your order's status. This option should answer most Order Status Questions. If you do not have your Order Number, Click Here to request it.
  • Order Status Question Form
    If the Online Order Status will not answer your question, please use this form to contact us. This form helps us remain organized, and the form will get you a quicker response than a direct email. You will require your order number to fill out the form. If you do not have your Order Number, Click Here to request it.
  • Tracking Your Order after it Ships
    If you have received your FedEx tracking number, you can track your order's progress online through FedEx. This option will open FedEx's website in a new window.

  • You should only use this option if none of the above have worked for you or if you need to make changes to a pending order. If you need to make a change, please be as detailed as possible. The email contact is .

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   Questions About Credit

Questions about credit should be directed to the Order Status department. Please use the following contact options if you have questions about credit.
  • Order Status Question Form
    Please use this form to contact us. This form helps us remain organized, and the form will get you a quicker response than a direct email. You will require your order number to fill out the form. If you do not have your Order Number, Click Here to request it, or use the email contact below.

  • You should only use this option if the above has not worked for you. The email contact is .

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   Pre-sale Questions and Product Requests

You should contact the sales department with any pre-sale question, to make a purchase over the phone, or to request that we carry a product, or add a product to a custom system. Any of the options below can be used to contact Sales:
  • Sales Question Form
    Please use this form to contact us. This form helps us remain organized, and the form will get you a quicker response than a direct email.
  • Product Request Form
    Can't find what your looking for? Tell us about it and we will be glad to research the item and often we are able to add the item to our inventory.
  • 1-800-611-0875
    This number is for sales and service. If you are looking for Order Status, use the section above. If you are looking for Support, please use the section below.
  • FAX: 770-939-9828
    This Fax number is for sales contacts only.

  • You will be answered more quickly if you use the above options, but if they will not work for you, please use this email. The email contact is .

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   Technical Support

Technical Support contacts are covered on the "Service" page on our site. Please use the appropriate link below to be taken to the proper information:
  • Support for Complete Systems
    This link will take you to the contact information for support on complete systems built by Monarch. If you need support on parts or components, please use the link below.
  • Support for Components and Parts
    This link will take you to the contact information for support on individual parts or components. If you need support on a complete system, please use the link above.

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   Questions about Returns

Contacts for Returns are covered on the "Service" page on our site. Please use the link below to be taken to the proper information:
  • Customer Service on Returns
    If you've determined that your components or system order needs to be sent back to us, please be sure to check the notes on your e-mail reciept for policy details or read our Terms and Conditions page. Returns must be authorized before being shipped back to us. You can request authorization using the options presented at the link above.

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   Government and Education P.O.s

If you have questions or wish to send us information for Government or Education P.O.s, please use the contacts below:
  • FAX: 770-939-9828
    This Fax number is for Government and Education P.O.s only.

  • The email contact for Government and Education P.O.s is .

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   Employment Opportunities

If you are interested in working for one of the fastest growing companies in the computer industry, please use the follwing link:
  • Employment Contact Form
    Use this form to send us your contact information and resume. Phone calls and direct emails seeking employment will not be considered.

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   Other Suggestions


Can't find what you were looking for? Try these suggestions:

  • If you require Customer Service, you should be able to find the relevant information on our "Service" Page.
  • If you have questions about Monarch, Products, Ordering, Shipping, Government and Education P.O.s, Military APO Orders, Online Store functions, or Login/Account information, try our "Welcome Center" Page..

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